FAQ
What can we help you with？
Please refer to our frequently asked questions (FAQ) section for quick assistance. If your query remains unresolved, do not hesitate to reach out to us at mercurylashes1019@gmail.com We are here to help.
Which methods of payment do you accept?
We accept credit cards, debit cards, PayPal, and bank transfer (via PayPal).
Can i cancel an order？
Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order. All refunds will be processed within 24-48 hours before the fund reflects on the customer’s bank account.
Please refer to our frequently asked questions (FAQ) section for quick assistance. If your query remains unresolved, do not hesitate to reach out to us at mercurylashes1019@gmail.com We are here to help.
We accept credit cards, debit cards, PayPal, and bank transfer (via PayPal).
Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order. All refunds will be processed within 24-48 hours before the fund reflects on the customer’s bank account.
Where do you ship from & what countries do you ship to?
Our shipping location is Qingdao, China, and we provide international delivery services.
What do I do if I received a defective order?
The chances of receiving a defective item are extremely rare, but in the unlikely event that it occurs, please take clear photos showing the issue and reach out to us at mercurylashes1019@gmail.com. We’ll quickly evaluate the situation and assist you with a replacement or refund.
Are your lashes reusable?
Yes! All of our lashes are reusable. Simply clean off any glue or residue after wearing them using our remover oil and store them in their case to keep them in perfect condition.
Our shipping location is Qingdao, China, and we provide international delivery services.
The chances of receiving a defective item are extremely rare, but in the unlikely event that it occurs, please take clear photos showing the issue and reach out to us at mercurylashes1019@gmail.com. We’ll quickly evaluate the situation and assist you with a replacement or refund.
Yes! All of our lashes are reusable. Simply clean off any glue or residue after wearing them using our remover oil and store them in their case to keep them in perfect condition.