Thank you for choosing our false eyelash products! We are committed to providing you with high-quality products and a satisfactory shopping experience. Please carefully read the following return policy before purchasing:
1、 Return conditions
The product is intact and undamaged: The false eyelashes have not been worn, the packaging is intact (including outer box, inner lining, labels, etc.), and all accessories are complete (such as glue, tweezers, etc.).
Provide valid proof: Purchase proof (such as order number, invoice, etc.) is required.
Return deadline: You can apply for a return within 7 days from the date of receiving the product.
2、 The situation where returns are not supported
Products that have been worn or used.
Damage or loss of goods caused by personal reasons.
Products that have exceeded the return deadline.
Special offer items, clearance items, etc. are non refundable and non exchangeable unless there are any quality issues.
3、 Return process
Contact customer service: Please contact our customer service personnel through (please fill in your contact information, such as online customer service, phone, email, etc.) and provide the order number and reason for return.
Mailing goods: We will provide you with a return address, please send the goods back together with all accessories and packaging.
Refund processing: After receiving the returned item and confirming that it meets the return conditions, we will process the refund for you within (please fill in your refund processing time, for example: 3-5 working days).
4、 Other instructions
Return shipping cost: For returns caused by product quality issues, we will bear the return shipping cost; For returns not caused by quality issues, the return shipping cost will be borne by you.
Refund method: The refund will be returned to your payment account via the original payment method.
The final interpretation of this policy belongs to our store.
We believe that you will be satisfied with our false eyelash products! If you have any questions, please feel free to contact our customer service staff at any time.
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Hope the above information is helpful to you!